Atlas Health · Synthetic case study
A complex care journey organized around the next useful step.
Outline created one service model and a modular digital pathway for three fictional audiences navigating different moments of care.
The challenge
Many services, no shared way to understand the journey.
Patients, families, and care teams encountered different language, duplicated steps, and unclear ownership. The first task was not a page redesign; it was a shared definition of the service.
- ResearchMapped questions, handoffs, and decision points across three audience paths.
- Service modelCreated one vocabulary for stages, responsibilities, and next actions.
- Digital systemTranslated the model into reusable content and interface patterns.
Illustrative outcomes
One model, made useful at every layer.
- Primary paths
- 3
- Shared service model
- 1
- Reusable modules
- 14
- Disclosure
- Synthetic
- No figures represent real client performance.
See more selected work.
Explore the complete fictional portfolio and the systems behind each engagement.